{"id":11130,"date":"2025-01-21T06:08:50","date_gmt":"2025-01-21T06:08:50","guid":{"rendered":"https:\/\/www.trustedhosting.in\/blog\/?p=11130"},"modified":"2025-01-21T06:08:50","modified_gmt":"2025-01-21T06:08:50","slug":"how-to-troubleshoot-payment-issues","status":"publish","type":"post","link":"https:\/\/www.webystrata.com\/blog\/how-to-troubleshoot-payment-issues\/","title":{"rendered":"How to Troubleshoot Payment Issues"},"content":{"rendered":"

\"How<\/a><\/h1>\n

How to Troubleshoot Payment Issues<\/h1>\n
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Should you have received a payment but do not see it recorded in WHMCS, check the following points.<\/p>\n<\/div>\n<\/div>\n

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Check the Callback Settings<\/h2>\n
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The first thing to check are the callback settings on your payment gateway’s website to ensure it is configured to communicate with your WHMCS installation.<\/p>\n

As a general rule, callback commands should be sent to the appropriate file in the\u00a0\/modules\/gateways\/callback<\/em>\u00a0directory but specific instructions for individual gateways can be found at\u00a0Payment Gateways.<\/p>\n<\/div>\n<\/div>\n<\/div>\n

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Automation Tasks Incomplete<\/h2>\n
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The Daily Automation Tasks are responsible for capturing payments from credit cards and remote tokens. A problem with their operation can prevent payment captures from occurring.<\/p>\n

The Automation Status icon in the top-right corner of the admin area will indicate a problem via a Red cross:<\/p>\n

\"\"<\/p>\n

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Click the icon to access diagnostic information and help resources on troubleshooting issues with the Automation Tasks.<\/p>\n

Refer to\u00a0Verify That Your System Cron is Being Invoked\u00a0for more information.<\/p>\n<\/div>\n<\/div>\n<\/div>\n

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Check the Gateway Log<\/h2>\n
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Navigate to\u00a0Billing > Gateway Log<\/strong><\/p>\n

\"\"<\/p>\n

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Look at the\u00a0Result<\/em>\u00a0and\u00a0Debug Data<\/em>\u00a0columns.<\/p>\n

At the time of the payment attempt this should display an error message or code which your payment gateway’s documentation or support team will be able to explain.<\/p>\n

We have also collected some of the most most common errors and their causes, refer to the appropriate page in the\u00a0Payment Gateways\u00a0section.<\/p>\n<\/div>\n<\/div>\n

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No Log Entries<\/h2>\n
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If there is no log entry at-all and you are using a\u00a0merchant gateway\u00a0(such as Authorize.net or PayPal Website Payment Pro)\u00a0this suggests that the client has no card details on file. To confirm this:<\/p>\n

1. Navigate to the client’s\u00a0Summary tab<\/strong><\/p>\n

2. Observe the\u00a0Pay Methods<\/strong>\u00a0section:<\/p>\n

\"\"<\/p>\n

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3. In the example we can see there are no card details which we could charge.<\/p>\n

4. If a Pay Method is present, assert that the Token ID is valid and corresponds with a token held by your payment gateway.<\/p>\n

Or in the case of a locally stored credit card, enter the Encryption Hash value from the\u00a0configuration.php<\/code>\u00a0file and assert that the complete credit card number is displayed.<\/p>\n

If missing, ask the client to re-enter their credit card details via the Pay Methods page within the client area.<\/p>\n<\/div>\n<\/div>\n

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And finally…<\/h2>\n
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If all the configuration is good, it indicates your gateway is unable to communicate with the callback file on your server. A server setting such as the firewall or mod_security could be blocking them. Liaise with your payment gateway and server administrator to resolve such matters.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

How to Troubleshoot Payment Issues Should you have received a payment but do not see it recorded in WHMCS, check…<\/p>\n","protected":false},"author":1,"featured_media":11134,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4],"tags":[],"class_list":["post-11130","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-whmcs"],"_links":{"self":[{"href":"https:\/\/www.webystrata.com\/blog\/wp-json\/wp\/v2\/posts\/11130","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.webystrata.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.webystrata.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.webystrata.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.webystrata.com\/blog\/wp-json\/wp\/v2\/comments?post=11130"}],"version-history":[{"count":2,"href":"https:\/\/www.webystrata.com\/blog\/wp-json\/wp\/v2\/posts\/11130\/revisions"}],"predecessor-version":[{"id":11136,"href":"https:\/\/www.webystrata.com\/blog\/wp-json\/wp\/v2\/posts\/11130\/revisions\/11136"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.webystrata.com\/blog\/wp-json\/wp\/v2\/media\/11134"}],"wp:attachment":[{"href":"https:\/\/www.webystrata.com\/blog\/wp-json\/wp\/v2\/media?parent=11130"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.webystrata.com\/blog\/wp-json\/wp\/v2\/categories?post=11130"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.webystrata.com\/blog\/wp-json\/wp\/v2\/tags?post=11130"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}