{"id":11161,"date":"2025-01-21T07:15:14","date_gmt":"2025-01-21T07:15:14","guid":{"rendered":"https:\/\/www.trustedhosting.in\/blog\/?p=11161"},"modified":"2025-01-21T07:15:14","modified_gmt":"2025-01-21T07:15:14","slug":"how-domain-invoice-cancellation","status":"publish","type":"post","link":"https:\/\/www.webystrata.com\/blog\/how-domain-invoice-cancellation\/","title":{"rendered":"How to Troubleshoot Domain Invoice Cancellation"},"content":{"rendered":"

\"How<\/a><\/h1>\n

How to Troubleshoot Domain Invoice Cancellation<\/h1>\n
\n
\n

You may encounter a situation where the system changes the status of domain renewal invoices to\u00a0Cancelled<\/em>. This is generally due to one of two common causes:<\/p>\n

    \n
  • The domain expired.<\/li>\n
  • The client placed a domain renewal order.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n
    \n

    Domain Expired<\/h2>\n
    \n
    \n

    When a domain passes the expiration date and\u00a0Domain Grace and Redemption Fees<\/strong>\u00a0is\u00a0OFF<\/em>, the system will cancel the invoice to prevent clients from paying for a domain that they cannot renew.<\/p>\n

      \n
    • To allow clients to renew domains during the renewal grace or redemption periods while preserving the status of the renewal invoices as\u00a0Unpaid<\/em>, enable\u00a0Domain Grace and Redemption Fees<\/strong>\u00a0at\u00a0Configuration > System Settings > General Settings\u00a0<\/strong>in the\u00a0Domains\u00a0<\/strong>tab.<\/li>\n
    • To observe and customize the grace periods for individual TLDs, go to\u00a0Configuration > System Settings > Domain Pricing<\/strong>\u00a0and click the gear icon:<\/li>\n<\/ul>\n

      \"\"<\/p>\n

      \n
      \n
      \n

      To never cancel a domain renewal invoice after the expiration date, set\u00a0Grace Period Duration<\/strong>\u00a0and\u00a0Redemption Period Duration<\/strong>\u00a0to a high value (for example,\u00a09999<\/code>).<\/p>\n<\/div>\n<\/div>\n<\/div>\n

      \n

      Domain Renewal Order<\/h2>\n
      \n
      \n

      When a client places a domain renewal order from the Client Area, the system will cancel any unpaid renewal invoices for the same domain. If the invoice contains multiple line items, the system will update the invoice to remove the domain renewal item. This prevents clients from paying twice for a domain renewal.<\/p>\n

      To disable this option:<\/p>\n

        \n
      1. Go to the\u00a0Domains<\/strong>\u00a0tab at\u00a0Configuration > System Settings > General Settings<\/strong>.<\/li>\n
      2. Uncheck\u00a0Enable Renewal Orders<\/strong>.<\/li>\n
      3. Click\u00a0Save Changes<\/strong>.<\/li>\n<\/ol>\n

        This will prevent clients from placing on-demand domain renewal orders. The client\u00a0must<\/strong>\u00a0pay the auto-renewal invoice, which will be the only invoice that the system generates for the domain renewal.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

        How to Troubleshoot Domain Invoice Cancellation You may encounter a situation where the system changes the status of domain renewal…<\/p>\n","protected":false},"author":1,"featured_media":11159,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4],"tags":[],"class_list":["post-11161","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-whmcs"],"_links":{"self":[{"href":"https:\/\/www.webystrata.com\/blog\/wp-json\/wp\/v2\/posts\/11161","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.webystrata.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.webystrata.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.webystrata.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.webystrata.com\/blog\/wp-json\/wp\/v2\/comments?post=11161"}],"version-history":[{"count":1,"href":"https:\/\/www.webystrata.com\/blog\/wp-json\/wp\/v2\/posts\/11161\/revisions"}],"predecessor-version":[{"id":11163,"href":"https:\/\/www.webystrata.com\/blog\/wp-json\/wp\/v2\/posts\/11161\/revisions\/11163"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.webystrata.com\/blog\/wp-json\/wp\/v2\/media\/11159"}],"wp:attachment":[{"href":"https:\/\/www.webystrata.com\/blog\/wp-json\/wp\/v2\/media?parent=11161"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.webystrata.com\/blog\/wp-json\/wp\/v2\/categories?post=11161"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.webystrata.com\/blog\/wp-json\/wp\/v2\/tags?post=11161"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}