This Privacy Policy describes how WebyStrata Cloud Technologies Private Limited (“Company”, “we”, “our”, or “us”) collects, uses, protects, and discloses personal and non-personal information obtained from users (“you”, “your”, “customer”, or “app user”) when you access or use our website, hosting products, client area, mobile applications, games, or related services. By using our services, you consent to the data practices described in this policy.

1. Purpose and Scope

The purpose of this Privacy Policy is to explain the data we collect, how we process it, and the measures we take to safeguard customer privacy. This policy applies to all individuals and businesses interacting with WebyStrata.com, including visitors, registered clients, resellers, users of our websites, and users of mobile applications or games published by WebyStrata. Our commitment to privacy extends to compliance with the Information Technology Act, 2000 (India), the Digital Personal Data Protection Act, 2023, and applicable international data protection laws such as the EU GDPR.

2. Information We Collect

We collect both personal and technical information necessary for the operation, billing, and support of our hosting infrastructure and related services. This includes but is not limited to:

• Account Information: Full name, email address, contact number, billing address, and organization details collected during registration or checkout.
• Payment Information: Transaction details such as payment method, card type, gateway ID, or UPI reference number. We do not store raw card or UPI credentials — all transactions are processed via secure, PCI-DSS–compliant third-party gateways.
• Service Usage Information: Login history, session duration, bandwidth logs, resource usage statistics, and system actions performed through the client area or control panel.
• Technical Information: IP addresses, browser type, operating system, device identifiers, and user-agent data for security, diagnostics, and analytics purposes.
• Support Interaction Records: Communications, chat transcripts, and tickets exchanged with our support or billing teams for quality monitoring and legal compliance.
• Mobile App and Game Information: App-generated user IDs, display names, profile photos, email addresses where sign-in is used, gameplay activity, multiplayer room IDs, moves, match results, coins, virtual items, skins, leaderboard scores, match history, crash logs, diagnostics, app version, device model, operating system, advertising identifiers, and purchase transaction references where applicable.

3. How We Use the Information

We use the collected data strictly to provide, improve, and protect our services. The purposes include but are not limited to:

• Processing orders, billing, renewals, and payments.
• Providing technical support and customer assistance.
• Maintaining service availability, monitoring system performance, and detecting misuse or security threats.
• Communicating updates, service announcements, maintenance notifications, or marketing promotions.
• Complying with taxation, billing, and government reporting obligations.
• Improving our infrastructure, software, and customer experience through anonymized analytics.
• Operating mobile app and game features such as sign-in, player profiles, real-time multiplayer, matchmaking, match history, leaderboards, coins, virtual items, rewards, fraud prevention, and customer support.
• Serving, measuring, and limiting advertisements where an app uses advertising services.
• Processing in-app purchases, granting purchased items, preventing duplicate rewards, and resolving purchase-related support requests.

We will never use customer data for any purpose other than legitimate business operations unless we have obtained explicit consent or are required to do so by law.

4. Data Retention and Storage

We retain customer data only for as long as necessary to fulfill service obligations, comply with legal requirements, resolve disputes, and enforce agreements. Once your account is terminated or the retention period expires, personal data is securely deleted or anonymized. Backups and system logs containing customer data are automatically purged in accordance with our data retention schedule.

5. Security and Data Protection

WebyStrata.com implements industry-standard administrative, technical, and physical safeguards to prevent unauthorized access, disclosure, alteration, or destruction of personal data. These include:

• Encryption of sensitive data using SSL/TLS and AES-256 encryption standards.
• Firewall, intrusion detection, and malware protection systems on all servers.
• Restricted employee access based on least-privilege and role-based permissions.
• Regular security audits, patch management, and compliance assessments.
• 24x7 monitoring of network traffic for abuse, unauthorized logins, and DDoS attacks.

While we take all reasonable precautions, no online system is entirely immune to risk. By using our services, you acknowledge and accept these inherent security limitations.

6. Data Sharing and Disclosure

We do not sell, lease, or trade customer data. However, information may be shared with trusted third parties for legitimate business functions under strict confidentiality agreements. Examples include:

• Payment gateways and financial institutions for billing transactions.
• Domain registries and SSL providers for order fulfillment.
• Email marketing and CRM platforms for verified communication campaigns.
• Authorized resellers and affiliates acting on behalf of WebyStrata.com.
• Mobile platform and app service providers such as Firebase, Google Play services, Google AdMob, Google Play Billing, Apple services, analytics, diagnostics, and anti-abuse providers where required by a specific app or game.

We may also disclose information if legally required by government agencies, courts, law enforcement, or regulatory authorities for lawful investigations or compliance obligations.

7. International Data Transfers

Some of our infrastructure and service partners operate globally. As a result, your data may be processed in countries outside your jurisdiction, including the European Union and the United States. In such cases, WebyStrata.com ensures that data is transferred securely and in compliance with applicable data protection frameworks through contractual safeguards and international compliance standards.

8. Cookies and Tracking Technologies

We use cookies, web beacons, and analytics tools to enhance user experience, analyze website performance, and deliver personalized content. Cookies help us remember login sessions, improve navigation, and measure traffic sources. You may disable cookies through your browser settings, though doing so may limit certain website functionalities or prevent access to secure areas of our site.

9. Your Rights and Choices

Depending on applicable laws, you may have certain data protection rights, including the right to access, correct, restrict, or delete your personal information. You may also opt out of marketing communications at any time. Hosting customer requests related to data access or removal should be submitted through the Client Area or via our official support form. Mobile app and game users may request access or deletion by emailing privacy@webystrata.com with the app name, registered email address if any, player/user ID if available, and the request type. We will respond to verified requests within a reasonable timeframe as required by law.

10. Data Subject Access Requests (DSAR)

If you are located within the European Union or another region with equivalent privacy rights, you have the right to request a copy of the data we hold about you, as well as its purpose and source. Upon verification of your identity, we will provide this information within the timeframes defined by applicable regulations. WebyStrata.com reserves the right to refuse requests that are manifestly unfounded, repetitive, or excessive.

11. Mobile Applications and Games

This policy also applies to mobile applications and games published by WebyStrata on app stores or distributed through our official channels. The exact features and third-party services may vary by app, but app and game data is used only to operate the app, provide gameplay, maintain accounts, process purchases, serve ads where enabled, prevent abuse, and provide support.

For multiplayer games, we may process player identifiers, display names, selected avatars or skins, matchmaking queues, room IDs, moves, match state, turn timing, match results, coins or stakes, rewards, leaderboard scores, and history records. This data is required to run real-time gameplay, reconnect players, prevent cheating, settle rewards, and provide support.

Where apps use ads, advertising services may process advertising identifiers, approximate device information, ad interactions, and consent or privacy choices as allowed by your device settings and applicable law. Where apps use in-app purchases, payment is handled by the relevant app store, and WebyStrata may store purchase identifiers or receipts only to grant items, prevent duplicate rewards, and handle support.

12. Third-Party Links and Services

Our website, client area, mobile apps, and games may contain links to external websites or use third-party services operated by providers such as payment gateways, domain registries, SSL providers, Firebase, Google, Google Play, Google AdMob, Apple, analytics providers, diagnostics providers, and app store platforms. WebyStrata.com is not responsible for the content, privacy policies, or practices of any linked website not directly owned or managed by us. Users are encouraged to review the privacy statements of any external site, app store, or service provider they use through our platform or apps.

13. Children’s Privacy

Our hosting and business services are not directed toward individuals under the age of 18. Some mobile apps and games may be intended for general audiences unless a specific app listing states otherwise. We do not knowingly collect personal information from children in a manner that violates applicable law. If a parent, guardian, or user believes that a child’s personal information has been provided to us without appropriate consent, they may contact privacy@webystrata.com, and we will take reasonable steps to review and delete the information where required.

14. Data Breach Notification

In the unlikely event of a data breach, we will promptly investigate and notify affected customers within 72 hours, consistent with regulatory requirements. Notifications will include relevant details of the breach, potential risks, and recommended mitigation steps.

15. Policy Updates and Revisions

WebyStrata.com reserves the right to amend this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updates will be posted on this page with a revised “Last Updated” date. Significant changes will also be communicated via email or client area notifications where applicable.

16. Governing Law and Jurisdiction

This Privacy Policy shall be governed by the laws of India. Any dispute arising from or relating to this policy will be subject to the exclusive jurisdiction of the courts located in Krishna District, Andhra Pradesh, India. Users located outside India agree to submit to this jurisdiction for dispute resolution.

17. Contact Information

For privacy-related questions, data access requests, or to report a concern, please contact our Data Protection Officer (DPO):

Data Protection Officer
WebyStrata Cloud Technologies Private Limited
SLN Prime Towers, Shop No. 7, A Block,
Raithupeta, Nandigama, NTR District, Andhra Pradesh – 521185, India
Client Portal: https://my.webystrata.com
Email: privacy@webystrata.com

WebyStrata.com remains committed to upholding privacy, trust, and transparency for every customer and will continue to evolve this policy to meet the highest standards of data protection and digital governance.